These Terms are an agreement between you and Yavora Innovations Private Limited, the company that operates FanRoute. By creating an account or using FanRoute you agree to them, to our Privacy Policy, our Content Policy and our Refund & Cancellation Policy. If you do not agree, do not use FanRoute.
1. What FanRoute is
FanRoute lets a business create one shareable shop page (for example fanroute.in/u/your-shop) with its social and business links, store links and, on the plans that include it, a storefront: products and services with prices and photos, “Order on WhatsApp”, and the owner's UPI, QR code or bank details so customers can pay the owner directly. FanRoute also shows the owner aggregate analytics about visits and product interest.
FanRoute is a software service. It is not a marketplace, seller, payment processor or delivery service. We are not a party to any sale between you and your customers, we never receive or hold the money your customers pay you, and we do not ship, deliver or guarantee any product or service listed on a shop.
2. Your account
- You must be at least 18 years old and able to enter into a binding contract under Indian law.
- If you use FanRoute for a business, you confirm you are authorised to act for it, and these Terms bind that business too.
- Give accurate information and keep it up to date. Keep your password secure; you are responsible for everything done through your account. Tell us at once at support@fanroute.in if you think someone else has accessed it.
- One person or business may hold more than one shop only where the plan allows it.
3. Your shop and your responsibilities
You are solely responsible for your shop and for your business, including:
- Everything you publish: text, prices, product and service listings, photos, offers, links, testimonials and your payment details. Listings must be accurate and not misleading, and testimonials must be genuine.
- Holding any licence, registration or permission your business needs, and following the laws that apply to it, including the Consumer Protection Act, 2019 and its E-Commerce Rules, the Legal Metrology rules for pre-packaged goods, and food-safety rules where they apply.
- Your taxes, including GST on your own sales. FanRoute does not collect or remit tax on your sales.
- Your dealings with customers: taking and fulfilling orders, confirming payments you receive, delivery, returns, refunds and customer complaints.
- The personal data of your customers. When a customer places an order on your shop (their name, phone number or email, note and payment screenshot), you decide what that information is used for. You are the data fiduciary for it under the Digital Personal Data Protection Act, 2023, and FanRoute processes it on your behalf. Use it only to handle that order and keep in touch about it, and never for unsolicited marketing.
4. Acceptable use
You must follow our Content Policy. In particular, you may not use FanRoute to sell or promote anything illegal, to deceive or defraud anyone, to infringe anyone's rights, or to send spam. You may not scrape FanRoute, probe or break its security, overload it, or access it by automated means except through features we provide for that purpose.
5. Plans, payment and cancellation
FanRoute is offered on two plans, Free and Pro. The pricing page lists what each plan includes and what Pro costs today. Plans that are no longer sold (Enterprise, Growth and Creator) continue for accounts that already hold them.
Paying for Pro
- Pro has no free trial. When you choose Pro you pay through our payment partner, Razorpay, by UPI Autopay or card, and Pro starts once that first payment is confirmed.
- Pro renews every month and is charged automatically to the UPI mandate or card you approved, until you cancel. You are notified before each charge, as Reserve Bank of India rules on recurring payments require.
- Prices are in Indian rupees. If a tax applies, it is shown to you before you pay.
- The Free plan never asks for a card or any other payment detail.
- We may change Pro's price. We will tell you at least 30 days before a new price applies to your subscription, and you can cancel before it does.
Cancelling and refunds
You can cancel Pro at any time from Dashboard → Billing → Cancel subscription. You are not charged again, and Pro stays active until the end of the month you have already paid for. Refunds are covered by our Refund & Cancellation Policy.
Moving to a plan with fewer features
When your shop moves to Free, or to a plan with lower limits, nothing you created is deleted. Content beyond the plan's limits, and features the plan does not include, stop showing on your public page. They show again as soon as you upgrade. Orders you already received stay readable.
6. Content and intellectual property
You keep ownership of everything you publish. You give Yavora Innovations Private Limited a non-exclusive, worldwide, royalty-free licence to store, copy, display and transmit that content only to run, secure and improve FanRoute (for example showing your shop to visitors). The licence ends when you delete the content or your account, except for copies we must keep under Section 8 or the Privacy Policy.
You confirm you have the rights to everything you upload, including product photos. FanRoute's software, design, name and logo belong to Yavora Innovations Private Limited. If you send us feedback, we may use it without any obligation to you.
7. Services run by others
FanRoute links to and works with services we do not control, such as WhatsApp, UPI apps, banks, Razorpay, social networks and the stores you link to. Their own terms apply to your use of them, and we are not responsible for their availability or for what they do.
8. Suspension, termination and deleting your account
We may remove content, deactivate a link, or suspend or close a shop or account if we reasonably believe it breaks these Terms, our Content Policy or the law, or puts people or FanRoute at risk. We will tell you why by email unless the law or safety prevents it, and you can ask us to review the decision (see the Content Policy).
You can delete your account at any time from Settings → Data & privacy. Any Pro subscription is cancelled, your shop goes offline at once, and your data is permanently removed after a 30-day window in which you can change your mind, as described in the Privacy Policy.
9. Disclaimers
FanRoute is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted or error-free, that analytics figures are exact, or that any product, seller, customer, payment or linked website is genuine, safe or lawful. We do not verify payments your customers say they have made; always confirm a payment in your own bank or UPI app before you fulfil an order.
10. Limitation of liability
To the extent the law allows, Yavora Innovations Private Limited is not liable for any indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill, arising from your use of FanRoute. Our total liability for all claims relating to FanRoute is limited to the greater of the amount you paid us in the 12 months before the claim and ₹1,000. Nothing in these Terms limits liability that cannot be limited under Indian law.
11. Indemnity
You will compensate Yavora Innovations Private Limited for any claim, loss or penalty brought by someone else that arises from your shop, your content, your sales or your breach of these Terms or the law.
12. Governing law and disputes
These Terms are governed by the laws of India. Subject to your rights under consumer-protection law, the courts at Madurai, Tamil Nadu have exclusive jurisdiction over any dispute arising from them or from FanRoute. Before going to court, please write to us so we can try to resolve it.
13. Changes to these Terms
We may update these Terms. We will post the new version here with a new effective date and, for a material change, tell you by email or in your dashboard before it takes effect. If you keep using FanRoute after that, the new Terms apply.
14. Contact
Questions about these Terms: support@fanroute.in. To report a shop or content, see the Content Policy; for copyright complaints, see the Copyright page.