This policy covers payments to Yavora Innovations Private Limited for FanRoute plans. It forms part of our Terms of Service. It does not cover purchases from shops on FanRoute: customers pay those shops directly, and returns or refunds for those orders are between the customer and the shop.
1. What you pay for
- Free: ₹0, forever. We never ask for a card or any payment detail.
- Pro: a monthly subscription (see the pricing page for the current price). You pay the first month when you sign up for Pro, through our payment partner Razorpay, by UPI Autopay or card. Pro then renews automatically every month on the same date, and you are notified before each charge.
2. Delivery
FanRoute is an online service; nothing is shipped. Pro features are switched on in your account as soon as your payment is confirmed, usually within a few minutes.
3. Cancelling Pro
- You can cancel at any time from Dashboard → Billing → Cancel subscription. There is no cancellation fee and no minimum term.
- After you cancel, you are not charged again. Pro stays active until the end of the month you have already paid for, then your shop moves to the Free plan. Nothing you created is deleted.
- If your last payment failed, cancelling ends Pro straight away, because there is no paid time left.
- You can also stop future charges by cancelling the UPI Autopay mandate in your UPI app or with your bank.
- Deleting your FanRoute account cancels Pro automatically.
4. Refunds
Pro is billed a month at a time, so we do not refund the month you are in when you cancel; you keep Pro until it ends. We will give a full refund of a charge if:
- you were charged twice for the same month;
- you were charged after you had cancelled;
- you were charged the wrong amount; or
- a fault on our side meant Pro did not work for most of a month you paid for.
To ask for a refund, email support@fanroute.in within 30 days of the charge with your account email and the Razorpay payment ID or the date and amount. We reply within 7 days. Approved refunds go back to the card or bank account you paid from, usually within 5–7 working days, depending on your bank.
5. Price changes
If we change the price of Pro, we will tell you at least 30 days before the new price applies to your subscription, so you can cancel first if you wish.
6. Questions and complaints
Email support@fanroute.in. If you are not satisfied with our answer, you can escalate to our Grievance Officer (below).